Privacy Policy & Data Protection

1. Introduction and Scope

This Privacy Policy applies to all personal data collected, processed, and stored by sizi88 through our website, mobile platforms, customer support channels, and all related services. This policy governs how we handle information about all Users, including registered members, visitors, and individuals who contact our support team without creating accounts.

sizi88 operates as an international online gaming platform serving the Indonesian market and adheres to data protection principles including lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality. We process personal data only when we have a legitimate legal basis, such as fulfilling our contractual obligations to provide gaming services, complying with legal requirements, or pursuing legitimate business interests that do not override your privacy rights.

By accessing our Platform, creating an account, or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your personal information as described herein. If you do not agree with our data practices, please discontinue use of sizi88 services immediately.

2. Information We Collect

We collect various categories of personal information to provide, maintain, improve, and secure our gaming services. The information we collect includes:

2.1 Account Registration Information

When you create a sizi88 account, we collect identification and contact information including your full legal name, date of birth, gender, residential address, email address, Indonesian mobile phone number, preferred username, and account password (stored in encrypted format). This information is necessary to establish your account, verify your identity, comply with legal age restrictions (21+ requirement), and communicate with you regarding your account and our services.

2.2 Identity Verification Documents (KYC)

To comply with international anti-money laundering regulations and responsible gaming policies, we collect government-issued identification documents including Indonesian KTP (Kartu Tanda Penduduk) or passport, proof of residential address such as utility bills or bank statements, and selfie photographs for facial verification. These documents enable us to confirm your identity, prevent fraud, detect duplicate accounts, ensure you meet age requirements, and comply with regulatory obligations. All identity documents are encrypted, stored securely, and accessed only by authorized compliance personnel.

2.3 Payment and Transaction Information

We collect financial information necessary to process deposits and withdrawals, including bank account details (bank name, account number, account holder name for BCA, BRI, BNI, Mandiri, CIMB Niaga, and other Indonesian banks), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction amounts, transaction dates and times, payment method preferences, and transaction history. We do not store complete credit card numbers or CVV codes—payment processing is handled securely through encrypted third-party payment gateways that maintain PCI-DSS compliance.

2.4 Gaming and Betting Activity

We automatically record your gaming activity to provide services, resolve disputes, detect fraud, and comply with regulatory requirements. This includes games played, bets placed (amounts, outcomes, timestamps), winnings and losses, bonus claims and wagering progress, gameplay patterns and preferences, session duration and frequency, favorite games and betting markets, and responsible gaming limit settings. This data helps us personalize your experience, identify problem gambling behaviors, and ensure fair play across our platform.

2.5 Technical and Device Information

When you access sizi88, we automatically collect technical information including IP address, device type and model (smartphone, tablet, desktop), operating system and version, browser type and version, screen resolution, language preferences, time zone settings, cookies and similar tracking technologies, referring website URLs, clickstream data showing your navigation path through our Platform, and timestamps of your activities. This information helps us optimize Platform performance, detect security threats, prevent unauthorized access, and improve user experience across different devices.

2.6 Communications and Support Interactions

We retain records of all communications between you and sizi88, including live chat transcripts, email correspondence, support tickets and complaint details, phone call recordings (where permitted by law and with notice), feedback and survey responses, and marketing communication preferences. These records enable us to provide effective customer support, resolve disputes, improve our services, and maintain quality assurance standards.

3. How We Use Your Information

sizi88 uses your personal information for specific, legitimate purposes that are essential to providing our gaming services and maintaining a secure, compliant platform. We use your data to:

• Provide Gaming Services: Create and maintain your account, process deposits and withdrawals, enable gameplay across casino games and sports betting markets, track your balance and transaction history, apply bonuses and promotional offers, and deliver personalized gaming experiences based on your preferences.
• Verify Identity and Prevent Fraud: Confirm you meet age and residency requirements, detect and prevent duplicate accounts, identify suspicious betting patterns or fraudulent activity, comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, and protect against unauthorized account access or identity theft.
• Process Payments: Execute deposit transactions from your bank account or e-wallet, process withdrawal requests to your verified payment methods, reconcile payment discrepancies, detect and prevent payment fraud, and maintain accurate financial records for regulatory compliance.
• Communicate with You: Send account-related notifications including successful transactions, balance updates, and security alerts; deliver promotional offers and bonus opportunities (with your consent); respond to support inquiries and resolve complaints; provide important updates about terms, policies, or service changes; and send responsible gaming reminders if concerning patterns are detected.
• Ensure Platform Security: Monitor for suspicious activities, unauthorized access attempts, or potential security breaches; implement fraud detection algorithms and risk assessment models; enforce our Terms & Conditions and prevent abuse of bonuses or services; and protect the integrity of games and fairness of outcomes.
• Promote Responsible Gaming: Monitor gambling behavior for signs of problem gambling, enforce deposit limits and self-exclusion settings, provide reality checks and session time reminders, restrict access for self-excluded individuals, and intervene when concerning patterns emerge.
• Comply with Legal Obligations: Fulfill regulatory reporting requirements, respond to lawful requests from government authorities, maintain records as required by gaming licenses, report suspicious transactions to financial intelligence units, and cooperate with law enforcement investigations where legally required.
• Improve Our Services: Analyze usage patterns to optimize Platform performance, identify popular games and features, test new functionalities and game integrations, conduct market research and player satisfaction surveys, and develop data-driven strategies to enhance user experience.

4. Data Sharing and Disclosure

sizi88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted partners and service providers in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies to perform essential functions on our behalf, including payment processors (banks, e-wallet providers, payment gateway operators), game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and others), identity verification services for KYC document authentication, cloud hosting and data storage providers, customer support platform vendors, marketing and analytics service providers, and security and fraud prevention specialists. These service providers have access only to the personal information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security standards equivalent to our own.

4.2 Legal and Regulatory Authorities

We disclose personal information to government authorities, regulators, and law enforcement agencies when required by law or when we believe disclosure is necessary to comply with legal process (court orders, subpoenas, search warrants), respond to lawful requests from public authorities including national security or law enforcement requirements, enforce our Terms & Conditions and protect our legal rights, investigate and prevent fraud, money laundering, or other illegal activities, protect the safety and security of our Users and staff, or fulfill regulatory reporting obligations under gaming licenses and anti-money laundering laws.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding involving sizi88, your personal information may be transferred to the acquiring entity or successor company. We will provide notice before your information becomes subject to a different privacy policy and will ensure that the successor entity maintains data protection standards at least as stringent as those outlined in this Privacy Policy.

5. Data Security Measures

Protecting your personal information is our highest priority. sizi88 implements comprehensive technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

We employ industry-standard encryption protocols including SSL/TLS encryption for all data transmissions between your device and our servers, AES-256 encryption for data at rest in our databases, secure hashing algorithms (bcrypt) for password storage ensuring even we cannot access your plaintext password, and regular security audits and penetration testing by independent cybersecurity firms. Our infrastructure includes firewalls, intrusion detection systems, DDoS protection, and regular security patch updates to protect against emerging threats.

5.2 Administrative Controls

Access to personal data is restricted through role-based access controls (RBAC) limiting employee access to only the information necessary for their job functions, mandatory security training for all staff handling personal data, confidentiality agreements signed by all employees and contractors, background checks for personnel with access to sensitive systems, and regular audits of access logs to detect unauthorized data access attempts.

5.3 Account Security

You play a crucial role in protecting your account. We strongly recommend enabling two-factor authentication (2FA) for enhanced security, creating strong, unique passwords that are not reused across other services, never sharing your login credentials with anyone, logging out after each session especially on shared devices, and immediately reporting any suspicious account activity to our support team. sizi88 will never ask for your password via email, phone, or live chat—any such request is a phishing attempt and should be reported immediately.

6. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on data type and legal requirements:

• Account Information: Retained for the duration of your active account plus 7 years after account closure to comply with financial record-keeping regulations and dispute resolution requirements.
• Transaction Records: Retained for 7 years to comply with anti-money laundering laws, tax regulations, and financial auditing requirements.
• Identity Verification Documents: Retained for 7 years after account closure as required by KYC and AML regulations. Documents are securely destroyed after the retention period expires.
• Gaming Activity Logs: Retained for 7 years to support regulatory compliance, dispute resolution, and responsible gaming monitoring.
• Communications Records: Support tickets and complaint correspondence retained for 3 years; marketing communication records retained for 2 years or until consent is withdrawn.
• Technical Logs: Server logs, IP addresses, and clickstream data retained for 12 months for security monitoring and fraud prevention purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information such that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and service improvement purposes, as it does not identify any individual.

7. Your Privacy Rights

As a sizi88 User, you have important rights regarding your personal information. We are committed to facilitating the exercise of these rights in accordance with applicable data protection laws:

• Right to Access: You may request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of your request.
• Right to Rectification: If your personal information is inaccurate or incomplete, you may request corrections. You can update most information directly through your account settings, or contact support for assistance with changes that require verification.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, you withdraw consent, you object to processing, or we have processed it unlawfully. Note that we may be legally required to retain certain data for regulatory compliance despite a deletion request.
• Right to Restrict Processing: You may request restriction of processing when you contest data accuracy, processing is unlawful but you prefer restriction over deletion, we no longer need the data but you require it for legal claims, or you have objected to processing and await verification of legitimate grounds.
• Right to Data Portability: You may request transfer of your data to another service provider in a structured, machine-readable format where technically feasible and legally required.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. We will cease marketing communications upon request. You may also object to processing based on legitimate interests by demonstrating compelling grounds related to your particular situation.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer via email at [email protected] with your account details and specific request. We may require identity verification before processing requests to protect against unauthorized access to your information.

8. Cookies and Tracking Technologies

sizi88 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze Platform usage, and deliver targeted marketing. Cookies are small text files stored on your device that help us recognize you on return visits, remember your preferences, and improve Platform functionality.

We use the following types of cookies:

• Essential Cookies: Necessary for basic Platform functionality including maintaining your logged-in session, processing transactions, and ensuring security. These cannot be disabled without impairing Platform operation.
• Functional Cookies: Remember your preferences such as language selection, currency display, and game favorites to personalize your experience.
• Analytics Cookies: Collect information about how you use the Platform, including pages visited, time spent, and interaction patterns. We use this data to improve Platform design and performance.
• Marketing Cookies: Track your browsing activity to deliver relevant promotional content and measure campaign effectiveness. These cookies may be set by third-party advertising networks with your consent.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. Note that disabling essential cookies will impair Platform functionality and may prevent you from accessing certain features or services.

9. Third-Party Links and Services

The sizi88 Platform may contain links to third-party websites, game providers, payment processors, or social media platforms. This Privacy Policy applies only to information collected by sizi88. We are not responsible for the privacy practices or content of third-party sites, even if accessed through links on our Platform. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and protect your personal information.

10. Children's Privacy

sizi88 services are intended exclusively for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to sizi88 should contact us immediately at [email protected] so we can take appropriate action.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws different from Indonesian regulations. When we transfer data internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including standard contractual clauses approved by relevant data protection authorities, ensuring service providers maintain equivalent data security standards, and conducting due diligence assessments of foreign jurisdictions' privacy frameworks.

12. Changes to This Privacy Policy

sizi88 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification to your registered address or prominent notice on the Platform at least 30 days before taking effect. Your continued use of sizi88 services following publication of the revised Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Inquiry - [Your Account Username]
• Response Time: We will acknowledge receipt within 48 hours and provide a substantive response within 14 business days

If you believe we have processed your personal data in violation of applicable privacy laws and our internal resolution process has not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority or supervisory body.